704-504-8884 | 803-802-8884

EMERGENCIES

For cooling or heating emergencies, please read the following information for steps you should take.

COOLING EMERGENCY:dognoair

If you have no cooling and you have checked breakers:

  • turn the thermostat OFF
  • leave the system OFF until a service tech is able to look at it

If you notice a wet spot on the ceiling or water in the furnace (inside unit) or blower (outside unit) area:

  • turn the thermostat OFF
  • leave the system OFF until a service tech is able to look at it


DRIPPING WATER:
If water is dripping from a pipe sticking out of the soffit:

  • Shut off A/C immediately you have an EMERGENCY

Call NASCAIR at 704-504-8884 to fix the problem. If the problem is ignored and not addressed you may have to replace your ceiling due to water damage.


HEAT EMERGENCY:


If you have no heat:

  • turn the thermostat OFF.
  • Now turn the thermostat to the HEAT setting and monitor to see if the system cycles back on.
  • if the furnace is in the attic ensure no one has unintentionally turned OFF the switch above the furnace. This is common during the Holiday Season…
  • If this does not work please call 704-504-8884 to set up a service appointment.


REMEMBER IN THE SUMMER IF A/C DOES NOT WORK, TURN IT OFF
OR A SERVICE PERSON MAY NOT BE ABLE TO WORK ON IT.